FAQ
Answers for questions on topics ranging from the basics of Solana to the features of our platform frequently asked by our users.
I Did Not Receive A Verification Email. Why Is That?
Possible reasons why you are not receiving a verification email when creating an account on Solscan and the solutions.
What Is a Frozen Token Account?
This article will explain a new honeypot scam - Frozen Token Accounts, and how to protect yourself from it.
My Funds Suddenly Disappeared. Can You Recover the Tokens?
If your funds suddenly disappeared without your consent, please refer to this article.
I Was Phished, Scammed or Hacked. What Should I Do?
If you were phished, scammed, or hacked, please refer to this article.
I Sent Tokens to the Wrong Address. Can You Reverse the Transaction?
This article is an explanation of the question of when a user sent tokens to the wrong address and what can you do about it.
My Coins Were Sent to Your Site. How Can I Recover Them?
This article is the explanation to the question of why user's tokens are sent to our site and what can you do about it.
Why Did My Transaction Fail?
If your transaction failed, this article can explain some common reasons for transaction failures.